Most frequent questions and answers
Booking our bikes is very easy. On our bookings page you can quickly and easily choose the dates and times and the type of bicycle with any accessories. After filling in the personal details and making the deposit, it is settled. Basically like most online sites for booking a car or a hotel.
Of course we can deliver your road bike. This service is free for many locations. Sometimes we charge a small amount for the delivery and/or collection of the bicycles. We see this reimbursement primarily as a contribution to the costs incurred for fuel.
We would like to make it clear that we do not have a physical store. Nowhere! We work from our own address in Alfaz del Pi, where we have both office and workspace. The main reason for this is that most of our customers do not have access to a (rental) car to pick up the bike. So we prefer to deliver the bicycles in our specially equipped car. This way it be done without causing damage.
Of course you can rent pedals. You can choose from SPD-SL road pedals, Look Keo road pedals, SPD-MTB moutainbike pedals or flat pedals. The cost is € 5,- per rental. Pedals need to be reserved upfront.
You can either take your own helmet or you can rent it from us. It´s a CE certificated cycling helmet. Important is to make a reservation for a helmet upfront.
All bikes have a saddle bag with a spare innertube, 2 levers. Besides that you will have a mini pump and 2 cage holders.
You all have free access to our Strava account Allure Bike Rental. If you search for our routes (not search for activities) you can download our routes.
Many of our customers want to take out insurance for the rental period of the road bike. We offer that possibility. At the moment (2022) it is € 30 per week. This insurance covers unintentional damage up to a maximum of € 500. All damage that exceeds that amount will be borne by the customer. Theft is never covered by this insurance.
We always ask for a 50% down payment at time of the reservation. This can be either at the online booking or when reservations are made by the office. The bike will be guaranteed after the down payment is received and confirmed.
Not all airlines allow people to take CO2 cartridges on the flight. If you want we can provide a cartridge to you. You only have to pay when you use it.